ISO 9001:2015 CERTIFICATION

As part of the University of Montpellier’s (FR) quality management initiative, the Master’s in Health Engineering has been ISO 9001:2015 certified since 2017.

Why take this approach?

In an increasingly competitive environment, the quality initiative helps to implement the University’s strategy and achieve its objectives. It helps to improve:

• stakeholder trust and satisfaction, as well as the institution’s reputation.
• the academic requirements for students.
• by simplifying administrative procedures.
• the appeal of the degrees, thanks to the recognition of the quality label obtained.
• working conditions for staff by formalizing and standardizing procedures.

What does a qualityinitiative entail ?

The goal is to establish an organizational structure that fosters a culture of continuous improvement through:

• to better manage training organization and procedures.
• the implementation of various systems (satisfaction surveys, complaint handling, issue reporting, performance metrics, etc.) that help identify areas for improvement.
• monitoring the implementation of improvement measures and assessing their effectiveness.

Podcast

Watch the interview with Mr. Augé (President of the University of Montpellier) on AVIVA Radio and the one with Ms. Casellas (Head of the “Health Engineering” program until 2018) during the presentation of the ISO 9001 certificate to the Master’s in “Health Engineering.” It was some time ago, but the explanation of the process remains relevant today.